Shipping policy

This policy is issued in accordance with applicable Thai laws governing the sale and delivery of goods.

Every order is prepared with the same attention we give to the craft itself. This policy outlines what you can expect from the moment your order is confirmed to the moment it arrives.

1. Shipping Destination

ONIXY ships within Thailand only. We do not offer international shipping at this time.

2. Order Processing

Orders are processed within 1 to 2 business days. Processing does not begin on weekends or Thai public holidays. A dispatch confirmation with tracking information will be sent once your order leaves our facility.

3. Delivery Timeframes

Standard delivery is estimated at 3 to 5 business days. Actual delivery may vary depending on location and courier conditions. Remote provinces may require additional transit time.

4. Packaging

Every ONIXY item is packaged with quality materials. We ensure careful packaging for every order, regardless of size.

5. Damaged Goods in Transit

If an item arrives damaged, contact us within 48 hours of delivery. Provide your order number and clear photographs showing the condition of both the product and the outer packaging.

Each case is reviewed individually. Resolution may include replacement, exchange, or credit, determined at ONIXY's discretion based on the circumstances of each case. Claims submitted after 48 hours may not be eligible for resolution.

6. Liability

ONIXY is not liable for delays caused by courier operations, adverse weather, public holidays, or events beyond our reasonable control. Once a parcel is dispatched and in the hands of the courier, delivery responsibility transfers accordingly.

We recommend verifying your shipping address carefully at checkout. Address errors resulting in failed or misdirected delivery are the responsibility of the customer.

7. Contact

ONIXY Co., Ltd. 429/67 Sukhonthasawat Road, Ladprao, Bangkok 10230, Thailand

support@onixy.gg